21Casino Terms and Conditions

Welcome to 21Casino. These Terms and Conditions govern your use of our website and services, and by creating an account with us, you agree to be bound by them in full. If you do not agree with any part of these terms, you should not register an account or use our services. Please read this document carefully before you begin playing at 21Casino.

Who We Are

21Casino is owned and operated by White Hat Gaming Limited, registration number C73232, with its registered address at 85 St John Street, Valletta, VLT1165, Malta. We hold a licence from the UK Gambling Commission (account number 52894) for customers located in Great Britain, and a licence from the Malta Gaming Authority (licence MGA/B2C/370/2017, issued 1 August 2018) for all other customers. 21Casino has been operating since 2015, offering a wide range of slots, live dealer games, and table games to players across our target markets, including the United Kingdom, Canada (excluding Ontario), Finland, Norway, Brazil, Peru, Chile, Argentina, and India.

Eligibility to Use Our Services

To open an account with 21Casino, you must meet the following requirements:

• You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher
• You must not be a resident of Belgium, France, Israel, Italy, Spain, Turkey, the United States, or Ontario (Canada)
• You must register only one account; we do not permit duplicate accounts per player, household, or shared device
• You must provide accurate and truthful information during registration

We reserve the right to request identity verification documents at any stage, and we may suspend your account until such verification is completed.

Account Registration and Security

When you register at 21Casino, we ask that you keep your login credentials confidential and do not share your account with anyone else. You are responsible for all activity that takes place under your account. If you suspect unauthorised access, you must notify our Customer Support team immediately via LiveChat, email, or our Help Centre. We at 21Casino take account security seriously and may implement additional verification steps where necessary to protect your funds.

Deposits and Withdrawals

At 21Casino, we support multiple currencies, including GBP, EUR, CAD, NOK, BRL, and PEN, depending on your location. The minimum deposit is £/€/$10 (£15 for UK players claiming the welcome offer), and the minimum withdrawal amount is £10, though balances below this threshold can be withdrawn through Customer Support. We accept deposits via Visa, Mastercard, Maestro, Paysafecard, Skrill, Neteller, PayPal, Neosurf, Bank Transfer, Apple Pay, Interac, MuchBetter, Payz, CashtoCode, Jeton, Trustly, Pix, and UPI/NetBanking.

Withdrawals are returned to the same method originally used for deposit wherever possible. Our weekly withdrawal limit is €5,000, with higher limits available to Platinum VIP members and above. The maximum payout per bet or spin is £250,000, excluding progressive jackpots, and jackpot wins over this amount may take up to 30 days to process. Pending times are 24-48 hours for MGA customers and 24 hours for UKGC customers, after which cashout times vary: e-wallets up to 24 hours, Interac up to 72 hours, cards 2-5 business days, and bank transfers up to 5 business days. We do not charge withdrawal fees.

Bonuses and Promotions

Our 21Casino welcome bonus for UK players consists of 70 Bonus Spins on Book of Dead, available to verified, opted-in players aged 18+ who are residents of Great Britain and have no other active bonuses. A first deposit of at least £15 triggers automatic crediting of the spins, which must be used within 10 days. Winnings are credited as bonus funds, capped at £100, and subject to 10x wagering requirements on bonus funds only. The maximum bet while any bonus is active is £5, and unused bonus funds expire after 30 days.

EUR customers may claim 121% up to €300 plus 21 Free Spins on Book of Dead, subject to 35x wagering on bonus funds, a minimum deposit of €10, and a maximum bet of €5. Canadian players (excluding Ontario) can receive free spins at registration plus a deposit match of up to C$300, with 35x wagering and certain payment method exclusions, such as Skrill and Neteller deposits. Wagering contributions vary by game type: slots typically contribute 100%, table games 10%, video poker 5%, and progressive jackpots 0%. Any cash withdrawal while a bonus remains active will forfeit the bonus and any associated winnings. We reserve the right to conduct affordability checks and limit promotions to one per player, household, IP address, device, or payment account.

Loyalty Program and VIP Suite

At 21Casino, our Level Up program rewards every real-money bet of €0.20 or more, filling a progress bar that unlocks bonus spins or bonus funds on the My Rewards page. These rewards carry 35x wagering requirements, a €5 maximum bet, and specific validity periods (30 days for bonus funds, 10 days for spins). Our 21 Suite VIP program is invitation-only and features four tiers—Silver, Gold, Platinum, and Diamond—offering benefits ranging from dedicated account managers and priority support to cashback, higher withdrawal limits, and exclusive event invitations for our top-tier members.

Games and Fair Play

We offer over 5,000 slots, 50+ live games, and 200+ jackpot titles from leading providers including NetEnt, Pragmatic Play, Play'n GO, Big Time Gaming, Evolution, and many others. Our live casino operates 24/7 and includes blackjack, roulette, baccarat, poker variants, game shows, and keno. All games on our platform use certified random number generators and undergo regular testing to ensure fairness and compliance with our licensing obligations.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, loss limits, time-outs, and self-exclusion options. If you feel your gambling is becoming problematic, we encourage you to contact our support team or reach out to independent organisations specialising in gambling support.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these Terms and Conditions, multiple accounts, or any attempt to exploit our bonus system. In such cases, we may withhold winnings obtained through prohibited means. You may also request closure of your account at any time by contacting our Customer Support team.

Limitation of Liability

We strive to provide uninterrupted access to our services, but we do not guarantee that our website or app will always be available or free from errors. To the extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of our services, including technical malfunctions or connectivity issues.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of 21Casino after any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have any questions about these Terms and Conditions, our Customer Support team is available 24/7 via LiveChat, or you can email us at support@21casino.com. We are here to assist you in English, Spanish, Finnish, French, Portuguese, and Norwegian.