21Casino Privacy Policy

At 21Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website or use our services. Our platform is owned and operated by White Hat Gaming Limited, registration no. C73232, 85 St John Street, Valletta, VLT1165, Malta, and we hold licences from the UK Gambling Commission (account number 52894) for customers in Great Britain, and the Malta Gaming Authority (licence MGA/B2C/370/2017) for all other customers. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information in order to provide, maintain and improve our services. When you register an account at 21Casino, we ask for personal details such as your name, date of birth, address, email address, phone number and payment information. Here at 21Casino, we also collect information automatically through cookies and similar technologies, including your IP address, browser type, device information and browsing behaviour on our site.

• We gather registration data including your full name, date of birth and contact details
• We collect financial information necessary to process deposits and withdrawals
• We track your gaming activity, including bets placed, games played and transaction history
• We record communications you have with our customer support team
• We use cookies to understand how you interact with our website

How We Use Your Information

Our 21Casino platform uses the information we collect for a variety of legitimate purposes. We use your data to verify your identity, process transactions, prevent fraud and comply with our legal and regulatory obligations under our UK Gambling Commission and Malta Gaming Authority licences. We at 21Casino also use your information to personalise your experience, offer you relevant promotions, and operate our Level Up and 21 Suite VIP loyalty programmes.

• We verify your age and identity to ensure compliance with licensing requirements
• We process your deposits and withdrawals through methods such as Visa, Mastercard, Skrill, Neteller, PayPal, Trustly and Interac
• We send you marketing communications where you have given consent
• We analyse gameplay data to detect patterns associated with problem gambling
• We use your data to perform affordability and source-of-funds checks where required

Legal Basis for Processing

We process your personal data on several legal bases, including performance of our contract with you, compliance with our legal obligations as a licensed operator, our legitimate business interests, and your consent where applicable. Our 21Casino team ensures that any processing of sensitive information is carried out only where strictly necessary and permitted by applicable data protection laws, including the UK GDPR and the EU GDPR.

Sharing Your Information

We may share your personal data with trusted third parties who assist us in operating our services. This includes payment providers, identity verification companies, regulatory bodies, and our game providers such as NetEnt, Pragmatic Play, Play'n GO, Evolution and others listed on our platform. At 21Casino, we never sell your personal data to third parties for their own marketing purposes. We only disclose your information when it is necessary to provide our services, comply with the law, or protect our rights and the rights of other players.

• We share data with payment processors to complete your transactions
• We share information with regulators such as the UK Gambling Commission and Malta Gaming Authority when required
• We work with fraud prevention and anti-money laundering services
• We may disclose information to law enforcement agencies where legally obligated

Cookies and Tracking Technologies

Our 21Casino website uses cookies to enhance your browsing experience, remember your preferences and analyse site traffic. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our site. We at 21Casino use both session and persistent cookies for security, analytics and advertising purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting and regulatory reporting requirements. Our 21Casino records relating to your account, transactions and communications are generally kept for a minimum period required under applicable gambling regulations, after which we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We at 21Casino are committed to respecting these rights and will respond to your requests within the timeframes required by law.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You have the right to withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team via LiveChat, email at support@21casino.com, or through our Help Centre, available in English, Spanish, Finnish, French, Portuguese and Norwegian.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our 21Casino systems use encryption, secure servers and strict access controls to safeguard your information. While we take data security seriously, no method of transmission over the internet is completely secure, and we encourage you to also take precautions to protect your account, such as using a strong password.

International Data Transfers

As we serve players across markets including the United Kingdom, Canada, Finland, Norway, Brazil, Peru, Chile, Argentina and India, your data may be transferred to and processed in countries outside your country of residence. We at 21Casino ensure that appropriate safeguards are in place whenever your data is transferred internationally, in line with applicable data protection regulations.

Children's Privacy

Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under the legal age, we will take immediate steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of any significant changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via LiveChat, or you can email us at support@21casino.com. We are always happy to help address any privacy-related queries you may have.