21Casino Cookie Policy

At 21Casino, we use cookies and similar technologies to make our website work properly, to remember your preferences, and to improve your overall experience with us. This Cookie Policy explains what cookies are, how we at 21Casino use them, and what choices you have regarding their use. By continuing to browse or use our casino, you agree that we may place cookies on your device in accordance with this policy.

What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, or tablet when you visit our website. They allow us to recognise your device, remember information about your visit, and provide a smoother, more personalised experience each time you return. Our 21Casino platform relies on cookies for essential functions such as keeping you logged in securely and remembering your language or currency preferences.

Why We Use Cookies

Here at 21Casino, we use cookies for several important reasons. We rely on them to keep our site secure, to understand how players interact with our games and pages, and to tailor promotions and offers to your interests. Our 21Casino team also uses cookies to measure the performance of our marketing campaigns and to ensure that our services function reliably across desktop, mobile, and the 21 Casino App.

Types of Cookies We Use

We use several categories of cookies, each serving a distinct purpose. Below is an overview of the cookies you may encounter while using our services.

Essential Cookies

These cookies are strictly necessary for our website to operate. Without them, you would not be able to log in, deposit, withdraw, or navigate between pages securely. We at 21Casino cannot disable these cookies, as they are fundamental to providing our services, including safe access to your account and session management during gameplay.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors use our 21 Casino website, including which games, slots, and live casino tables are most popular. This data helps us improve our 21 casino games library, optimise loading times, and fix any technical issues. Our analytics partners may also set cookies on our behalf to compile anonymised, aggregated statistics.

Functionality Cookies

Functionality cookies allow our Casino to remember choices you make, such as your preferred language, currency, or display settings. These cookies make your return visits to 21casino more convenient, as you won't need to reset your preferences every time you log in.

Advertising and Targeting Cookies

We and our trusted advertising partners use targeting cookies to deliver promotions, bonuses, and offers that are relevant to you, both on our site and on third-party platforms. For example, these cookies may be used to inform you about our welcome bonus, free spins promotions, or loyalty program rewards. You can manage your preferences for these cookies through your browser settings or our cookie consent tool.

Third-Party Cookies

Some cookies on our website are placed by trusted third parties, including payment providers, game studios such as NetEnt, Pragmatic Play, and Play'n GO, and live casino providers like Evolution and Ezugi. These partners may use cookies to ensure games load correctly, to prevent fraud, and to support secure payment processing when you deposit or request a withdrawal.

How We Use Cookies on Our Platform

Our 21Casino platform uses cookies across the following areas of our services:

• We use cookies to verify your identity and keep your account secure during login sessions
• We track gameplay patterns to improve our slots, live games, and jackpot offerings
• We remember your deposit and withdrawal method preferences, such as Visa, Skrill, PayPal, or Interac
• We use cookies to manage our loyalty program, including Level Up progress and 21 Suite VIP status
• We personalise promotional content, such as bonus spins and welcome offers, based on your activity
• We monitor site performance to reduce downtime and improve the mobile and app experience

Managing Your Cookie Preferences

You have control over how cookies are used when you visit 21casino. Most browsers allow you to view, delete, and block cookies through their settings menu. However, please note that disabling essential cookies may prevent you from accessing certain features, such as logging into your account, making deposits, or requesting a withdrawal.

Browser Settings

You can adjust your cookie settings directly through your browser, whether you are using Chrome, Safari, Firefox, or Edge. Instructions for managing cookies vary by browser, and you can typically find these options under "Privacy" or "Security" settings. We recommend reviewing your browser's help documentation for detailed guidance.

Our Cookie Consent Tool

When you first visit our 21Casino website, you will be presented with a cookie consent banner that allows you to accept or customise which categories of cookies you permit. You can return to this tool at any time to update your preferences, and we will respect your choices accordingly.

Cookies and Mobile Applications

If you use the 21 Casino App or access our services through your mobile device, similar technologies, such as device identifiers and local storage, may be used instead of traditional browser cookies. These technologies serve the same purpose: helping us deliver a secure, personalised, and efficient mobile gaming experience, including access to our 5000+ slots and live casino games.

Data Protection and Your Rights

We take data protection seriously and process cookie-related information in accordance with applicable data protection laws, including those enforced by the UK Gambling Commission and the Malta Gaming Authority. You have the right to request information about the data we hold, to withdraw your consent to non-essential cookies at any time, and to contact our support team with any questions regarding how we handle your information.

Retention of Cookie Data

Cookies have varying lifespans. Session cookies are deleted once you close your browser, while persistent cookies may remain on your device for a set period, ranging from a few days to several months, depending on their purpose. We regularly review our cookie usage to ensure we only retain data for as long as necessary.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our 21Casino website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you would like to exercise your rights regarding your personal data, please reach out to our support team via LiveChat, available 24/7, our Help Centre, or by emailing support@21casino.com. We are committed to addressing your concerns promptly and transparently, ensuring that your experience at 21 Casino remains safe, secure, and enjoyable.